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Using Forms on our System

The following information is provided by our system vendor and should help you troubleshoot any issues you might have.

For file uploads, please note:

    • The maximum size for a file upload is 25 MB.

    • The name of the file you upload can not be longer than 255 characters and should contain only letters and words, no special characters or leading or trailing spaces.

For troubleshooting any problems you encounter when completing a form:

  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.

  • If you are using the Upload Button feature, you must have Java installed on your computer, except for Chrome and Firefox which use HTML5 instead of Java to upload folders.

  • Please ensure your web browser is the latest version of  Safari, Firefox or Chrome, Edge, etc.
    (Note: Our system’s preferred browsers are Chrome or Firefox.)

  • Verify that the file's name is valid. File names must be  255 characters or less.  Use only letters and numbers in your file name -- those containing non-printable ascii, "/" or "\", names with leading or trailing spaces, and the special names “.” and “..” are NOT supported.
  • Check to see if you are running the latest versions of Java and Flash.

  • Clear your Java Cache. Follow steps here: http://www.java.com/en/download/help/plugin_cache.xml
  • Disable any browser plug-ins or add-ons that could be interfering with JavaScript or Java (i.e. NoScript, AdBlock).

  • Proxy servers may sometimes cause failed uploads. If you see the error message:    An error occurred with the upload.

    ... Please refresh the page and try again    .

  • Restart your computer. Occasionally, one-time issues may prevent Java from functioning correctly, and a restart may solve these problems.

 

Clearing Your Browser Cache

Many issues using forms on our system can be solved by clearing your browser cache.  Read below for some instructions on how to do this.

What are cache and cookies?

Cookies are files created by websites you visit to make your browsing smoother by saving data. Your browser's cache remembers parts of pages, like images, to help them open faster the next time you visit.

Sometimes, outdated cache and cookies can cause website loading or formatting issues. Clearing them is often the best first step to fix these technical glitches.

Clearing cache and cookies in Google Chrome

  1. Open Google Chrome on your computer.
  2. Click the More icon (three vertical dots) in the top-right corner of the screen.
  3. Select Delete browsing data.
  4. Choose a time range from the drop-down menu (such as Last hour or All time).
  5. Check the boxes next to Cookies and other site data and Cached images and files.
  6. Click Delete data.

Other web browsers

If you are not using Google Chrome, you can find official instructions for your specific browser below:

 

 

Safari: Clear your browsing history in Safari.

Edge: Delete cookies in Microsoft Edge.

Firefox: How to clear the Firefox cache.



  

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